Verika for hospitality · Restaurants · Cafés · Hotels · Catering
Every shift gets the answers your best manager would give.
New starters ask Verika instead of interrupting the pass. It answers from your allergen matrix, menus, opening and closing checklists and house rules, and shows which document the answer came from.
14-day free trial · no card needed
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5 °C or below. Log it at opening and close; above 8 °C, move stock and tell the duty manager.
Examples. Each answer comes from the company’s own documents, named underneath.
Sound familiar?
The same questions, every shift
Where's the spare CO2? What's in the special? How do I cash up? Your managers answer them all day, every day.
Allergen answers can't be guessed
A guest's question needs the right answer from today's matrix, not someone's memory. Verika answers from your document or says it doesn't know.
High turnover, short training
New staff need to be useful in days. Give them an expert in their pocket from their first shift.
What your team will ask
Real questions. Answers from your own documents.
“What temperature does the walk-in fridge need to be?”
5 °C or below. Log it at opening and close; above 8 °C, move stock and tell the duty manager.
Food Safety Manual, §3.2
“A guest says they're allergic to sesame. Which dishes are safe?”
Check the allergen matrix for today's menu. The house dressing and both flatbreads contain sesame.
Allergen Matrix, Autumn menu
“How do I cash up the till at close?”
Z-read first, count the float back to £150, bag the rest with the Z-read and drop it in the safe.
Closing Checklist
“What do we do if a guest complains about their food?”
Apologise, take it back to the pass, offer a replacement or remove it from the bill. Over £30 needs the duty manager.
Complaints Policy
“When does the cellar need cleaning?”
Lines every 7 days, logged on the cellar sheet. Coolers checked daily at opening.
Cellar Management Checklist
“Who do I call if the walk-in fails at night?”
The refrigeration engineer on the contacts sheet first, then the GM. Move high-risk stock to the reach-ins.
Emergency Contacts
Illustrative examples. Verika answers from whatever your company gives it, so your answers will be your own.
Why teams trust it
Every answer carries its source.
Answers from your knowledge
Your documents, synced from Drive or SharePoint, plus what your experienced people know, captured once and approved by you. Not the open internet. Private to your company.
Food Safety Manual, §3.2 · Allergen Matrix, Autumn menu
Proof, not vibes
A draft answer only ships after a separate check that every claim is supported by your sources. When nothing supports it, Verika says so and logs the question for your experts.
no source → no answer
Your rules, your way
Upload the procedures and guidance you work to, and Verika answers from them with the document named. Keep them current and the answers stay current.
updated file → updated answer
Team knowledge
Your best people, on every question.
Most of what your team needs isn’t written down. It lives in a few experienced heads. Verika captures it: a guided starter interview, your documents, and every unanswered question routed to the right person to answer once.
- →Owner-approved before anything is served
- →Answers show who wrote them
- →New questions become gaps your experts fill once
Captured answers · examples
“Can we take a booking for 14 on a Saturday?”
Yes, before 6 pm or after 8.30. Over 12 needs a £10-a-head deposit and the set menu.
answered by the general manager · approved · private to this company
“How long do we keep cooked rice?”
Cool within 90 minutes, label it, use within 24 hours. Never reheat twice.
answered by the head chef · approved · private to this company
Getting set up
Start with the documents you already have.
Upload them or connect Google Drive or SharePoint. Verika suggests the questions only your company can answer, you answer them in your own words, and your team can start asking the same day.
- →Allergen matrix and menu specs
- →Opening and closing checklists
- →Cash-up and till procedures
- →Food safety manual and HACCP plan
- →Booking, deposit and complaints policies
- →Staff handbook and rotas guidance
Ask
Hold the button and talk, or type. On the phone app or in the browser.
Verika reads your sources
Your documents and the answers your experts approved. Nothing from the open internet.
Answer, with receipts
A plain answer in about two seconds with the document it came from. Or an honest “that’s not in my sources”, logged for your team to answer once.
From the blog
Guides for hospitality & food
Questions
Before you start
›Can staff use it on their phones during service?
Yes. Verika works in the browser and as a mobile app, by voice or text, so a question takes seconds.
›Does Verika know UK or US food law?
Not built in. Verika answers from what you give it, so upload your food safety manual, allergen matrix and any guidance you work to. Regulation libraries are currently built in for construction and transport only.
›What happens when Verika doesn't know?
It says so instead of guessing, and logs the question as a gap. Someone who knows answers it once, you approve it, and from then on everyone gets that answer, with their name on it.
›Is our information private?
Yes. Your documents and answers are only used to answer your own team's questions. Other companies never see them, and they aren't used to train AI models.
Not quite your business? Verika works the same way in any industry. See how.
Pricing
Simple, per team.
Every plan starts with a 14-day free trial — no card needed. Change plan or cancel any time.
Solo
1 user
- →Voice + text, unlimited questions
- →Built-in regulations (construction & transport)
- →Cited answers + personal history
Team
founding ratelocked in for as long as you subscribe
Up to 10 users · then $12/user/mo
- →Everything in Solo, for your whole team
- →Company knowledge workspace + experts
- →Document sync — Google Drive & SharePoint
- →Add extra people any time
Business
Up to 30 users · then $12/user/mo
- →Everything in Team
- →Multiple teams & regions
- →Onboarding call + priority support
- →Priority requests for new regulations
Enterprise
30+ users
- →Everything in Business
- →SSO and audit logs
- →Data residency
- →Custom regulations & integrations
Prices exclude tax where it applies. Team and Business add extra people for $12/user/month.